This policy explains when you can get your money back from BazaarMint, and how to cancel. It forms part of our Terms & Conditions. BazaarMint POS is operated by BazaarMint (SMC-Private) Limited.
Every new shop gets the full app free for 14 days. No card or payment is needed for the trial. We ask you to use the trial to decide whether BazaarMint suits your shop before you pay for a plan.
Each plan (monthly, 3 months, 6 months, yearly, and extra businesses) is paid in advance for the period you choose. See our price list. Because you can try everything first, fees already paid are generally not refundable, and unused time on a plan is not refunded if you stop using the app early.
We may also choose to give a full or partial refund in other cases, for example if the app was unavailable for a long time because of a fault on our side.
Contact us within 30 days of the payment, using the details at the end of this page. Please tell us your shop name, the phone number or email you sign in with, the amount, the date, and the payment reference or transaction ID. We reply to every refund request within 3 working days. An approved refund is sent back to the same account, wallet or card you paid from. It is usually completed within 14 working days, although your bank or wallet may take longer to show it.
Plans do not renew automatically. You are never charged again unless you choose to renew. To cancel, simply do not renew: your plan stays active until the end of the period you paid for, and then the app stops allowing new sales and other new records. If we ever offer automatic renewal, we will ask for your permission first, and you will be able to turn it off at any time.
Cancelling does not delete your shop. You can still open and read your records, and your data is kept for a reasonable period so that renewing brings your shop back exactly as it was. If you want your account and data deleted, you can do it yourself from Settings, Danger Zone, or ask us. Deletion is permanent.
If something is wrong with a payment, please contact us first. We can usually fix it the same day. Opening a dispute with your bank or wallet first can slow things down for both of us.
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